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Age of History Games

Age of Civilizations II does not open

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Hello! I bought the game on March 4, 2020, my computer was supposed to run the game smoothly, when I press the start the message appears, `Preparing to start Age Of Civilazations II ´ and unfortunately it does not come in, I already disabled the antivirus and nothing :( please help me!

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first press ctrl alt delete same time after choose task manager choose steam end task after open steam again if not work do 3-4 times if not do anything IDK 

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